Why it's important to call SERVPRO at the first sign of water damage

9/26/2022 (Permalink)

The amount of damage water can cause is amazing and often underestimated by homeowners. Excess moisture is bad enough, but when a home is flooded or hit with a plumbing disaster (like a busted pipe), the situation can quickly get out of hand. There’s a reason why these incidents are among the most expensive problems a homeowner can face. 

Floods, sewage back flows, and other sources of contaminated fluid usually cause the worst damage.  Water can be filled with all kinds of deadly substances, ranging from chemical residues to animal feces to parasites. Bacteria, viruses and fungi grow in an alarming rate in contaminated fluid, and severe health risks can be caused by these contaminants.

This problem is compounded by the composition of most homes, which are filled with organic materials. Drywall, wood and the matter that is trapped in carpet fibers are just a few examples, and they can give pathogens room to grow. Within 48 hours, mold may begin creeping behind the walls and releasing spores, and any organic materials that have been soaked through by contaminated fluid will usually have to be destroyed.

SERVPRO of East Louisville will dry the home quickly and apply antibacterial, antiviral, and anti fungal agents to all surfaces that had contact with the water. This ensures the family can return to a safe home.

Have Water or Flood Damage?
Call Us Today – (502) 897-3608

Why SERVPRO of East Louisville

9/26/2022 (Permalink)

SERVPRO of East Louisville specializes in more than just water, fire, and mold remediation, we also do a lot of bio-hazard clean up, we work with a lot of local companies and apartment complexes when they need clean up of bodily fluids or clean up of dangerous material.

SERVPRO of East Louisville was recently called out to a local business to do clean up after pepper spray has been used in contained area.  SERVPRO of East Louisville came and made it "Like it never even happened."  Our technicians are trained to handle any situation.  The crews were on site quickly to clean the affected areas by hand, set up equipment to clean the air, get the duct work properly cleaned, and took care of any carpet or upholstery that was affected.

SERVPRO Is More Than A Company - We Are Part Of The Community Too

6/19/2022 (Permalink)

SERVPRO of East Louisville has always done our best to help the community when needed.  Our crews have stepped up to help the Wounded Warrior project in the past to assist an injured veteran to build a ramp to get into his home, and also helped clean out his basement.  

In addition to helping out a wounded warrior we have also been donating coats, gloves, hats, and shoes to an underprivileged school in Louisville, Kentucky for many years.  These families to not have the monetary means to keep their children warm while waiting for the bus in the morning and we are here to help them each year.

We've also donated our services to fire departments to clean vehicles during the pandemic.

Our owner, Jason Wilson, has participated in numerous other donation and charitable events to help the people of Louisville, Kentucky.  This community has been good to us over the years and we know the importance of giving back to the community. 

SERVPRO Is A Full Service Restoration Company

5/26/2022 (Permalink)

This year has been one of the most active years for severe weather the Commonwealth of Kentucky has experienced in years.  From the deep freeze we experienced in January, to the flooding from heavy rains from February- August, SERVPRO of East Louisville  has been there for businesses and homeowners through each and every storm. 

The Majority of people who are familiar with SERVPRO know us as a Fire and Water Restoration and Cleanup Company. What they don't realize is that SERVPRO of East Louisville is a full service restoration company.  Not only are we faster to any disaster, but we can facilitate the rebuild on every job. 

So what does that mean to our clients?

It means dealing with one company throughout the whole process.

For example: A client has a sump pump that fails due to a power outage from a strong thunderstorm. Within a couple of minutes water has spread across the basement, and within an hour the client has several inches of water in their basement.  SERVPRO of East Louisville is dispatched to the clients house to extract the water, remove damaged trim and drywall, and set air movers and dehumidifiers so the drying process can begin.  In many cases other restoration companies take care of the extraction, tear-out, and drying.  The client is then task with choosing another company to come in and replace the drywall and trim that was torn out, which can be annoying and overwhelming.

SERVPRO makes the process seamless because we do it all from start to finish.  Our construction division works side by side with our production teams and when the drying process is complete we come in and do all the put back.  Clients love working with SERVPRO because we are a one stop shop.  Which means dealing with one company who coordinates everything takes all the pressure and emotion off the clients plate. The next time you experience a commercial or residential disaster call SERVPRO of East Louisville.  We are a true full service restoration company.

Do You Have Your Disaster Preparedness Kit Ready?

5/13/2022 (Permalink)

When preparing for a storm, it is important to make sure that you have an emergency supply kit on hand.  We all know that a supply of non-perishable food and drinking water are essential, but do you know what else should be included in your kit?  SERVPRO of East Louisville is prepared to help you pick up the pieces after the storm.  We want you to be prepared to weather the storm and recovery.  In addition to food and water, your disaster readiness kit should include the following items:

• Battery powered or hand-cranked radio
• Flashlight
• First aid kit
• Extra batteries
• Whistle (to signal for help)
• Dust mask (to filter contaminated air)
• Plastic sheeting and duct tape (to shelter in place)
• Manual can opener
• Cell phone with battery backups
• Important documents (like birth certificates, social security cards)
• Prescription Medications

If you choose to weather the storm, it is important that you have all necessary items to get you through until help arrives.  As part of the network of SERVPRO storm teams, we are always ready to set out as soon as possible to help those affected.  We are ready and we want to make sure you are too!

Language Barrier Does Not Keep SERVPRO From Helping Those In Need! You Can Count On SERVPRO!

5/12/2022 (Permalink)

When it comes to our customer service, we do everything in our power to make sure you get the best service possible. We understand that sometimes this will come with complications. One complication that we sometimes see is a language barrier. When we come across a barrier like this, we know how to conquer it. We work closely with the customer to make sure they have everything they need, even if it means taking our time to understand exactly what the customer wants.

There are many reasons to chose SERVPRO of East Louisville as your water & fire mitigation company. One of many of those reasons is that SERVPRO of East Louisville actually has a large amount of employees that are bilingual. There are many areas of Louisville that have large Hispanic population. With that being said, we have several insurance agents in these areas of Louisville that prefer to use SERVPRO for their water and fire mitigation needs because of our bilingual capabilities. Whenever you are in the need of water or fire mitigation take into consideration that we have employees that are bilingual. 

más rápido a cualquier desastre

SERVPRO of East Louisville Is Unique, Especially How We Work With Our Agents & Customers

3/30/2022 (Permalink)

One of things that make SERVPRO of East Louisville so unique is how we work with our agents and customers to identify whether a claim should be filed.

SERVPRO has learned that insurance companies do not look favorable on zero paid claims. The insurance companies have found that people who turn in small claims are in effect using their policies as a home maintenance program.

We tell our agents to call us so we can put eyes on the situation. We can tell within a few minutes whether the claim will meet or exceed the customers deductible. This in turn helps the customer avoid higher rates, and the agent avoids a loss that in the long run could affect retention.

SERVPRO was recently asked by an agent to look at a customer‘s basement that had a sump pump malfunction. After reviewing the loss, the damage would not have met the insureds $2500 deductible. This insured avoided a claim and had SERVPRO of East Louisville do the water mitigation. Both parties were happy and we have a very satisfied agent and customer.

SERVPRO Tips - How To Safely Remove Mold

3/30/2022 (Permalink)

Mold can easily grow on clothes and fabric if you have too much moisture in your home. Clothes made of cotton or other organic materials make great food sources for mold and mildew to live on.

It's best to consult a professional when dealing with mold.  However, if you feel comfortable trying these steps to remove mold from clothing see below.

Tips to keep in mind when removing mold from clothes:

1. It's best to wash your clothes in hot water. Hot water kills mold more effectively than cold water and better removes mold spores and allergens too. Of course make sure you don't use water so hot that it can damage your clothing.
2. When you're washing your clothes with a mold killing solution, it's best to wash them through at least two full cycles. Then after your clothes have been washed hang them on the line in the sun. The heat from the sun and the sun's ultraviolet light help to kill mold.

There are quite a few solutions you can wash moldy clothes in to get rid of the mold. Some good ones include:

• Bleach
• Borax
• Vinegar
• Baking soda
• Mold killing detergent

For the full article and a step-by-step explanation of the cleaning process, click here.

If You See Signs of Mold, 
Call Us Today – (502) 897-3608

Why Not Choose SERVPRO of East Louisville? We Are Faster To Any Size Disaster!

9/29/2021 (Permalink)

Call SERVPRO of East Louisville to come out and take care of your remediation needs! 502-244-7985

Recently a  Property Manager called SERVPRO of East Louisville inquiring about our services.  She was looking for a restoration company to lean on as a priority service provider when losses happen at the properties they manage.  Then it finally came, the question everyone always asks, Why SERVPRO?

The question is an easy one to answer, SERVPRO of East Louisville is faster to any disaster.  We go by the 1-4-8 rule:

• 1-Within 1 hour a client will receive a call back with a firm time we will be dispatching a crew to their location.
• 4-Within 4 hours crews will be dispatched and onsite.
• 8-Within 8 hours equipment will be set and or the cleaning process will be underway.

Another reason why property managers utilize SERVPRO's services is our ability to handle large loss.  With over 40 employees SERVPRO has the manpower to deploy an army of workers to your location.  We also have the largest inventory of equipment in the city:

• 475 Air Movers
• 105 Dehumidifiers
• 2 Travel Supply Trailers
• 8 Generators
• 4 Power Distributions
• 40 Air Scrubbers
• Dry Ice Blasting Machine
• Soda Blasting Machine

Call SERVPRO of East Louisville the next time disaster strikes your home or property.

Don't Let Water Cause More Damage Than It Already Has- Call SERVPRO Right Away!

9/29/2021 (Permalink)

Call SERVPRO of East Louisville to come out and take care of your remediation needs at 502-244-7985.

Water coming from the ceiling is a symptom of some other home system that is leaking. When a ceiling shows signs of water damage and dripping water, the place to look is in one of two home systems: the roofing system or the plumbing system. Ceiling leaks may be evidenced by actual water dripping down, but before the problem escalates to that point, you may see blistered or peeling paint, or discoloration over a spot in the ceiling.

Tips to Identifying Roofing System Leaks

• The leaking occurs during or shortly after a rainfall. It may take some time for the water to appear, but if it appears during or after a rain, the roof is the place to look for the source.
• If there is active water dripping, it will often be brown or dirty if it comes from the roof. Water making its way into your home often picks up dirt and impurities along the way.
• In cold climates, if ceiling leaking or damage coincides with the presence of ice buildup along the eaves of the house, you likely have ice dams that are causing ice and water to back up under the shingles and down onto the ceiling. Because ice dams occur along the edges of the roof, the ceiling damage or leaking is often near the edge of the room, or may even appear on an exterior wall, since the water may be dripping directly down into the walls.
• In the attic, you may find damp and soggy insulation. Gain access to the attic and look for areas of insulation that show signs of wetness. Do not assume, however, that the roof damage is directly above this part of the attic, because water can flow for quite some distance down along sheathing or a roof rafter before it drips down onto the insulation and through it to the ceiling surface. If you spot damp insulation, pull it back and examine the drywall or plaster lathe beneath. It may be obvious that you've found the source of the ceiling leak.

Here to help 24/7/365

3/10/2021 (Permalink)

SERVPRO is here to help customers 24 hours a day 7 days a week. When a customer suffers a disaster at their home or business it's not likely it will be discovered within normal business hours of 8 am -5 pm. That's why our franchise has a live person available to answer the phone 24 hours a day.  We have production managers, technicians and other staff available after hours to handle any situation.  

It's important for us to train our staff when they are hired that when you work for a company like SERVPRO you are working to serve the community day or night.  

This also means you might be called out to serve other communities across the country when storm events occur.  Recently our crews were called to Texas to assist with the cleanup and restoration following the unprecedented cold temperatures that spread across the state of Texas.  

Technology is important

2/26/2021 (Permalink)

At SERVPRO of East Louisville we are always trying ways to improve our customer service.  As technology changes we take pride in being at the forefront of new innovation.  We have added a new chat feature to all of our franchise websites including SERVPROeastlouisville.com.  

This chat feature will allow customers to interact, and give job/contact information, easily so we can get the job scheduled quickly to alleviate any additional stress following a disaster.

The chat feature has already been used by customers within the first week of being launched.  We are excited to have another way for customers to reach us in their time of need.

We appreciate all of our customers and value your feedback.  If you have other suggestions for ways we can improve our communication we look forward to hearing from you directly at chat.SERVPRO@gmail.com.

We are HERE to HELP! 502-244-7985

SERVPRO understands your concerns about Covid

2/3/2021 (Permalink)

SERVPRO of East Louisville understands that customers are on edge these days when it comes to letting someone enter their home or business because of the global pandemic.  Covid has changed the way we think about visitors to our home or business.  SERVPRO employees will be wearing masks at all times on your job, and we sanitize all equipment every morning before it leaves our warehouse.  Our crews health is monitored closely and we abide by all of the CDC standards to keep our staff healthy at work and you healthy at home.

Rest assured that we are here to help in your time of need, and we hope that you feel comfortable that we are taking all of the necessary precautions. 

SERVPRO of East Louisville is an essential business and we have been following these guidelines since the shut down in March 2020.  If you have any questions don't hesitate to give us a call at 502-244-7985.

We are here to help hurricane victims.

9/29/2020 (Permalink)

Our crews work tirelessly on storm to make sure the customers know we take their situation very seriously.  The review below is from a customer following the services SERVPRO of East Louisville provided after Hurricane Laura ripped through Lake Charles.

"After hurricane Laura, our insurance company sent in a mitigation company who evaluated the water damage and told us to call SERVPRO because the job was too big for his company. I called the national SERVPRO number and received a call from Rhett representing SERVPRO of East Louisville. Rhett, Derek, and Jared came in and got the job done quickly and efficiently sometimes working until 10:00pm at night. They wasted no time getting started and worked with us and our insurance company. They definitely made this life changing event a little easier. I feel as though these men became a part of our family, caring just as much about our well being as the mitigation of our home. Jason Wilson, these men deserve a raise. They came to Louisiana and have represented you and your company well!! Thank you Rhett, Derek, and Jared for all that you did for us!"

-Jessica Aguillard

Training is key

9/16/2020 (Permalink)

At SERVPRO we know how important it is to stay on top of training for all of our employees.  Our Operations manager, Tim Quinn, does weekly training with each department so we can be sure our staff is ready for whatever happens.  

It is our goal to provide excellent service regardless of the emergency.  In order to do so we have to constantly strive to be the best we can.  We believe that taking the time to train our employees will allow us to provide more services, perform jobs more efficiently, and guarantee you have someone show up on your doorstep who is aware of every step in the process from cleanup to restoration.

We also find it important to cross train into other departments so that when something comes up on a job the employee is able to handle almost every situation.  

We thank all of our customers for trusting SERVPRO to make it "Like it never even happened."

SERVPRO is Here to Help during this time of need

4/7/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of East Louisville at (502) 897-3608

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

We really care

2/21/2020 (Permalink)

Recently, our owner received a voicemail with the following message from a water damage customer:

"I wanted to let you know what a wonderful job your company has done for us in our home.  They have literally saved us from a water damage beyond our wildest dreams.  Please pass along to everyone who worked in our home our sincerest thankfulness for what they have done for us.  I have already started spreading the word about what a wonderful company you are."

The customer service provided to this customer is what we strive for on every single job we do at SERVPRO.  It's important to us that our customer's know we care about them and their home.  And that we want to make the cleanup and restoration process as seamless as possible during their time of need.

NEW YEAR WATER LEAKS

1/7/2020 (Permalink)

Happy Holidays with out the Hot Water Heater Nightmare. As cold weather creeps in your water heater may need attention. The cold air causes expansion and contraction in water heater, and in older units these fractures can result in failure. If this happens then it usually leads to flooding.

Routine maintenance can identify those risks as well as ensure water heaters are operating effectively and efficiently.

If it is too late and your water heater has already leaked call us here at SERVPRO of East Louisville to ease this holiday hassle!

We are HERE to HELP make it "Like it never even happened."  Don't hesitate to give us a call day or night.  We have a live person ready to answer your call anytime of day or night. 

Have Questions? Call Us Today – (502) 897-3608

Ground Repair

2/5/2019 (Permalink)

As winter goes on and we go back and forth with temperatures from the 40's to below freezing, the ground will go back and forth from freezing to thawing during those fluctuating temperatures.  As this happens during the winter months and into the spring, this will cause the ground around the exterior of buildings and houses to pool water. 

When we have rain or snow melting this can cause leaks around the foundation of your home or business.  You should do checks on the exterior and interior of buildings and houses to make sure there is no water coming in and causing water damage. 

Once the areas are checked you should go back and add soil and/or sod to those areas to fix the pooling of water and fix drainage to take water away from the foundation.  On the interior if cracks or leaking occurs you should take measures to fix any of those areas where water is coming in.  Once the cracks have been fixed any water damage should be mitigated properly to decrease your chances of any secondary issues such as mold.

Taking these steps will help keep your building or home dry on the inside and keep water from pooling around the perimeter.

We are a localized restoration service that gets the job done quickly and efficiently. Call SERVPRO of East Louisville to book a service. 

Have Water or Flood Damage?
Call Us Today – (502) 897-3608

Prevent frozen pipes

1/30/2019 (Permalink)

East Louisville recently had some ugly weather where it went from above freezing to single digit temperatures very quickly. Weather that goes from above freezing then dropping that low for several days can cause pipes to freeze and burst in homes and businesses.  

In Louisville this is a very common occurrence due to the constant fluctuating of weather temperatures. There are several ways to try to help prevent this from occurring. One way to help prevent this from happening is to make sure the heat in your business or home is at or above sixty eight degrees, having the temperature regulated inside the home will help make sure the pipes do not get cold enough to freeze.  

Another tip to help prevent this from happening is having faucets in your home dripping water throughout the home. This maintains movement of water through the pipes so there is less of a chance for it to freeze inside the pipes.  

Use these helpful tips and you should not have to deal with a burst pipe in your home or business, but if in this bad weather you still have a burst pipe in your home or business SERVPRO of East Louisville has the experience and the staff to take care of your problem “Like it never even happened.”