What our Customers say...

Water Damage Testimonials

SERVPRO was awesome! They were quick to respond to our needs. They were professional and knowledgeable. Would highly recommend them!

As stressful as water damage to your home can be, SERVPRO takes on the majority of your burden. When my condominium took on water, professionals could not locate the origin of the water. This was very concerning, and SERVPRO stepped right in. They assisted with recommending plumbers, leak detectors, and even a roofer. None of this was part of their responsibility. Just an example of them going the extra mile. SERVPRO works closely with most major insurance companies. The team I worked with checked on their equipment daily, and even on the weekends. The crew that came was incredibly polite. SERVPRO provided me with incomparable services during an incredibly difficult time, and I would highly recommend them for any of your water mitigation needs.

We had a bathtub overflow into the master bedroom and basement on a Sunday evening. SERVPRO was onsite in less than an hour and went straight to work drying out the basement and bedroom. Their quick actions prevented further damage to our house. They thoroughly explained the process and what they would be doing to dry out the floors, cabinets, carpets, etc. I was very pleased with the entire process. They worked directly with my insurance company which was great too. We are located in eastern Jefferson county. Thank you SERVPRO!

The crew was awesome when our basement flooded. Thanks Steve Mooser for getting them out to our house in a hurry.

-Thomas J., St. Matthews, Kentucky

Thanks Scot for all of your hard work.  Great follow-up after the claim.  You always know you will get great service and reliable workmanship from SERVPRO.

-Rachel H., Allstate Insurance

Would you use SERVPRO of East Louisville again? "In a heartbeat! SERVPRO was wonderful! The technicians always arrived in a timely fashion and the work was excellent."

Michael Gentry has been amazing since he came on our property Saturday, June 24, 2017.  He took charge.  Worked with us instead of just advising us.  He made us feel like we were a team.  

Michael also instructed us in all of the steps and facets of the process.  Without him we would have probably suffered increased damages and loss of a buyer for our house.

SERVPRO of East Louisville has a significant contributor in Michael. 

-Dave H.

Michael Gentry from SERVPRO of East Louisville did a phenomenal job on short notice drying out the entire finished basement at our home.

Thanks, Justin K. 

I was extremely impressed with the work provided by Roberto and his team.  Thank you for a job well done. 

Ray B.

SERVPRO of East Louisville Team,  

Thank you for "rescuing" us on 12-20-16!  The service was prompt, professional, and friendly.  Many, many thanks!


Tim & Susan E.

Back in July of 2016 our finished basement flooded.  We were referred to SERVPRO among other companies by our insurance adjuster.  We were lucky that we decided on SERVPRO of East Louisville Jefferson County.     The reason for this email is to let you two know how incredibly lucky that you are to have a gentleman like Eric Wellner.  This guy's work ethic is unbelievable.  While I understand that it is his job, he was on time if not a few minutes early everyday.  To say that Eric is conscientious would be an incredible understatement.  He treated this particular job as if he were the owner of the company.  Do yourselves a favor and make sure that you keep this gentleman.  I have had many, many workers through the years.  He is by far and away the best most professional worker I have ever come in contact with.  If all of my employees had Eric's work ethic, my life would be a great deal easier.

Bryan G.

The Rebuild department at SERVPRO of Southwest Jefferson County with Eric & Derek's team, including Jack, exceeded my expectations. Awesome, honest people to work with. Extremely pleased. Outstanding customer service!!

It was a pleasure working with the numerous SERVPRO  employees who serviced my watered basement. They were always courteous, timely, and efficient. I would highly recommend SERVPRO to those in need of such services. Thank You, Steve S.

Thank you so much for the fast, efficient job you all did at our place on Bainbridge Row Dr. Your people were very professional, courteous and most importantly quick to respond. I would recommend SERVPRO to anyone in need of water damage control. Thanks again!

I suffered water damage in my home on 12/23/15. I am pleased with the services that you provided me. You provided quick and thorough efforts to mitigate the initial damage. Your employees assured us that you would be able to prevent any mold damage. Your employees had to move our contents 4 times due to the initial damage and construction. All four moves were handled in a highly professional way. We will recommend you to anyone we know who needs the type of help we received!

I was extremely pleased with the service I received from SERVPRO.  My water damage was handled quickly and professionally, and the crew were knowledgeable and friendly.  I would definitely not hesitate to use SERVPRO again, and I would be very happy to recommend them to family and friends! 

SERVPRO met every need we had and then some.  Roberto and Tim helped me in such a profound way during a very difficult time wiht my Father's health.  I will recommend SERVPRO of NE Jefferson Couty to anyone I know in need of services.  --Sarah F., LaGrange, KY 40031